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The world communicates differently today than ever before. How organizations monitor these communications, especially voice, needs to evolve.

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Voice is where some of the biggest risks in finance are hidden – hidden behind poor-quality recordings and incomprehensible transcriptions, multi-lingual conversations, financial jargon, and company culture. 

Surveillance models are designed for emails and chats – not voice – leaving a gap in coverage. And regulators have noticed. 

Improving voice transcription and monitoring is a game of diminishing results. Expensive and lengthy tuning projects can only get you so far. 

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 Shield. Voice is a comprehensive voice surveillance system built for the unique challenges of financial risk and compliance. From detecting risky insights in audio to remediation tools and workflows, we've got you covered. 
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Hear the Future.

Read between the lines with Shield and go Beyond eComms, aComms or vComms. Welcome the new era of dComms – digital communications – with Shield. Voice. 

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